Service Guidelines

We specialize in fast turnaround, high quality printing with exceptional customer service. Our true 4-colour process offers press-quality results at a fraction of the cost.

Photocopying – Digital Printing Information

Copies made from printed originals produced on standard 20-lb and 24-lb weight paper (white). Copies are produced by experienced operators – you get better results without the waste.

  • Our minimum order amount for photo-copying is $5.00.
  • Our minimum order amount for digital printing is $25.00.
  • Additional charges apply for enlargements, reductions and printing multiple-up on a page.
  • Other paper weights available up to 14-pt 300 GSM card stock.
  • Other paper types and colours available.
  • Maximum original size 11.7″ x 18.7″
  • Maximum output size 13″ x 19″
  • Maximum enlargement 500%
  • Maximum reduction 20%
  • Multi-image duplicate, turn one into many
  • Convert multiple single pages into a book
  • Printing from PDF files is subject to a RIP fee of $15.00 per file if print-ready and requires no modifications.
  • Printing from other files types is subject to a minimum RIP of $20.00 per file if print-ready and requires no modifications.
  • Discounts apply on multiple files.
  • Printed proofs are available, the price depends on the type of document, size, format, etc. Proofs do not normally include finishing: trim, folding, binding, etc. but can be provided at an added cost.

Confidential copying service

We have a private work area and safe storage of sensitive documents – ideal for lawyers, doctors and anyone else that handles confidential information. We can copy, collate, cover and bind these materials using either Cerlox, Spiral or Wire-D.

File Submission Information

Digital printing is applicable to a wide variety of print jobs that would normally run on a press. We do everything we can to make it easy for you to get your job to us and approve the results.

  • We accept both PC and Mac file types.
  • We prefer files to be submitted as non-editable PDFs. We also accept, Word, Publisher, Power Point, JPG and PSD files. Additional prepress charges may apply if files are not correctly formatted.
  • Before submitting files, be sure to outline all fonts and flatten images. The best format for PDF files is PDF/X -1a.
  • For jobs with a bleed, allow a minimum of .125″ on all edges. A bleed is the area cut off when the printed job is trimmed to the final size. Be sure to set all critical artwork, type, etc. at least .125″ – .25″ inside the bleed line to be sure this content is not trimmed.
  • Make sure all embedded photos & graphics have resolution of 300 dpi or higher. If the resolution is below 300 dpi the images quality will be affected.
  • Colour mode – files should be converted to CMYK if originally designed as RGB or when submitting photos as JPEG files or other. This does affect the colour so it is better that you do so before you submit your file so you make adjustments if required.
  • Files can be uploaded through our FTP site.
  • Virtually unlimited input file size.
  • We also accept files on CD, DVD, ZIP and other backup devices.
  • We offer on-line PDF proofing so you can see it before it prints.
  • For files requiring modification and/or setup (such as multiple up) our prepress time is billed @ $55/hr.

Files can be uploaded directly to our server. Our automated file uploader requires you enter both a Login ID and Password. These can be obtained by contacting our technical support department 519-371-5955 or by sending an email to

Click here to go to the file upload page.